Help to solve a problem I created for myself

I transfer my aquagoat tokens to the site you recommended i now know and realise that was the old swap wallet so I reach out for help,being ignorant of the wording a working of the blockchain but I am nervous of being scammed again.i can send you my address so you can see the transaction,10 days ago

Any tokens sent that address are lost, we can’t send them back or access them for you.

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hi but I thought that address was generated by aquagoat if so why can you not retrieve them